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Everything on this page is under Settings, at the bottom of the sidebar, and is yours to manage, whatever your role.

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Signing in

Casa Conect has no passwords. Enter your email address, and then the one-time code we send to it. If you have turned on two-factor authentication, you are also asked for a code from your authenticator app.
Your Casa Conect account is as secure as your email account. Protect your mailbox with a strong password and multi-factor authentication, and add an authenticator app here as well.

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Profile and language

Under Settings → Account:

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Two-factor authentication

We recommend that everyone turns this on.
1

Open Security

Settings → Security → Two-factor authentication → Authenticator app. If you signed in more than 15 minutes ago you are asked to sign in again first.
2

Scan the QR code

Use any authenticator app: Microsoft Authenticator, Google Authenticator, 1Password, Authy and others.
3

Enter the 6-digit code

From then on, a code from your authenticator app is required when you sign in.
If you replace your phone, add the authenticator on the new phone before you wipe the old one. If you have lost access to your authenticator, contact support.

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Sessions

Settings → Security → Sessions lists the devices currently signed in to your account, with the browser, network address, sign-in method and dates. Your current session is marked This device. Choose Sign out beside any session you do not recognize, or no longer need. It ends immediately. The Word add-in appears here too.

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Change your email address

1

Enter the new address

Under Settings → Account. You may be asked to sign in again first.
2

Confirm it

“We sent a code to … Enter it to confirm the change.” The change takes effect only when you enter the code from the new address, which proves that you control it.

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Why am I asked to sign in again?

Changing your email address, and adding or removing an authenticator, are the changes an intruder would make first. Casa Conect therefore requires that you signed in within the last 15 minutes. You see “Confirm it’s you”, sign in, and come straight back to where you were.

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Delete your account

Settings → Account → Delete account. Type DELETE to confirm. This action cannot be undone. This will permanently delete your account and remove your data from our servers. Before you do this:
  • Your personal vault and private conversations are deleted along with your account.
  • Content you created inside an organization belongs to that organization and stays there.
  • If you are the only admin of an organization, make someone else an admin first, or delete the organization.
See Privacy for how deletion works.