> ## Documentation Index
> Fetch the complete documentation index at: https://help.casaconect.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Email as a source

> How email gets into Casa Conect: the agent's address, your personal docs address, and your own domain.

Email is where most client work starts, so it is one of the agent's most important sources. There are two addresses, for two different jobs.

<CardGroup cols={2}>
  <Card title="The agent's address" icon="bot" href="/inbox/agent-email">
    One for each organization. Forward a thread, copy the agent in, or let clients write to it. The agent reads, files, drafts and opens matters.
  </Card>

  <Card title="Your docs address" icon="paperclip" href="/inbox/documents-by-email">
    One for each person. Send files to your own inbox for filing. No agent involved.
  </Card>
</CardGroup>

## What the agent gets from an email

| Part                                   | How it is used                                                                                                                         |
| :------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------- |
| **The thread**                         | The agent reads every message in the conversation for context                                                                          |
| **Attachments**                        | They can be filed into a project, organization or private vault, where they are scanned, versioned and indexed like any other document |
| **The sender**                         | Decides what the agent may do. See [Sender rules](/inbox/sender-rules).                                                                |
| **Your instruction**, when you forward | Treated as your request, *if* you are a verified member                                                                                |
| **The body of someone else's message** | Treated as **information, never as instructions**. See [Agent safety](/security/agent-safety).                                         |

## Setting it up

<Steps>
  <Step title="Find the address">
    **Settings → Agent inbox → Agent address.** Share it with your team.
  </Step>

  <Step title="Choose who may reach it">
    [Members only](/inbox/sender-rules#who-can-open-threads), or members and the client domains you allow.
  </Step>

  <Step title="Choose how replies leave">
    [Drafts require approval](/inbox/approvals#choose-a-reply-policy), which is the default, or automatic replies to known participants.
  </Step>

  <Step title="Optionally, use your own domain">
    Give the agent an address on a [subdomain you control](/inbox/agent-email#use-your-own-domain).
  </Step>
</Steps>

## What Casa Conect does not do

Casa Conect **does not connect to your mailbox**. It does not read your Outlook or Gmail inbox, and it never sends from your personal address. The agent sees only the mail that is sent, forwarded or copied to its own address, and its replies come from that address.

This is a deliberate boundary. It keeps the scope of what the agent can see entirely in your hands, and it means that a problem with the agent can never become a problem with your own mailbox.

<Tip>
  To bring a client's whole thread into a matter, forward it to the agent's address with a line such as *"Link this to the Andersson purchase and file the attachments."*
</Tip>